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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations by David M. Noer

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4.15. Lack of Management Credibility

All groups blamed others, usually a generic "management," and felt that what these others said had limited credibility:

  • "Thursday and Friday, knowing it was coming to this, I went out and visited all my people, especially at remote sites, and had a chat with them in groups about this, and just tried to get a feel for what their morale was—where they felt the company was right now—and the standard flavor I got out of everybody was, 'I don't believe what I hear from the corporation.'" (manager)

  • "I think we could say that we do not have confidence in our upper management." (professional/technical employee)

  • "They keep saying we're going back to the core business, but I don't see it. . . . I see absolutely no evidence ...

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