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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations by David M. Noer

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PREFACE

It had been nearly a year since I'd visited my friend and client in Charlotte, North Carolina. At that time, Charlotte was buoyant and bustling, the banking capital of the South with glass-encased buildings filled with creative, optimistic people. This time it was different. From the profusely sweating employee who refused eye contact as he nervously scuttled out the front door carrying a cardboard box crammed with personal photographs, company trinkets, and carelessly packed papers, to the empty offices, eerie silences, and the thousand-yard stares that hovered above desks and conference tables. It was all too familiar. In the immortal words of Yogi Berra, it was "déjà vu all over again." I'd been here before.

My friend was a top executive ...

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