Introduction

There has never been a better time in history than now to be marketing on the Internet. Look around at some of the retail giants that have gone out of business or filed for bankruptcy recently: Circuit City, Steve & Barry’s, Linens ’n Things, Shoe Pavilion, and Whitehall Jewelry. Now compare them to similar online businesses: www.Amazon.com, www.Zappos.com, www.MyWeddingFavors.com, and www.BlueNile.com.

Both consumers and businesses have shifted the way they purchase products and services, but more important, they have shifted the way they research and find these products and services. This is where we as marketers need to focus our attention. We need to be certain that we are marketing in the right places, or we can start saying ...

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