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Managers as Mentors, 3rd Edition by Marshall Goldsmith, Chip R. Bell

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Partners Understand

It is important to remember that before you can engage in facilitating insight, you must get the protégés out of the part of the brain they are currently in (the amygdala) and into the part of the brain where learning and discovery occur (the cerebrum). The amygdala is telling them to get ready to flee or fight. The actions of the mentor need to signal that the protégé’s defensive stance is not necessary. Humility begins to set the stage, but it is the search for understanding that causes the protégé to shift from the frightened posture to a receptive and accepting mode.

Empathy is an expression of kinship and a powerful partnering practice. It says to the protégé you are like the protégé—not above or below. It means using ...

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