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Managers as Mentors, 3rd Edition by Marshall Goldsmith, Chip R. Bell

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Put Your Protégé in Charge of Cueing You

Being a poor listener is habit forming. Focusing takes effort; mirroring takes patience. Meanwhile, the clock is ticking on getting that order out, you are eager to check your iPhone, two calls are on hold, three people are pacing the waiting room, and you’re finishing up a meeting with your protégé. Who could be a great listener under these circumstances? Answer: not even Superman! You need assistance from the only person who can help you—your protégé!

Here’s how you ask for it: “George, I need your help. I know there are times when I’m not the listener I want to be. But most of the time when I’m being a lousy listener, I’m not aware I’m doing it. That’s where you can help. When you think you’re not getting ...

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