Managing Human Resources, Eight Edition

Challenges in Training

The training process brings with it a number of questions that managers must answer. These are:

• ▪ Is training the solution to the problem?

• ▪ Are the goals of training clear and realistic?

• ▪ Is training a good investment?

• ▪ Will the training work?

Is Training the Solution?

A fundamental objective of training is the elimination or improvement of performance problems. However, not all performance problems call for training. Performance deficits can have several causes, many of which are beyond the worker’s control and would, therefore, not be affected by training.4 For example, the effects of unclear or conflicting requests, morale problems, and poor-quality materials cannot be improved through training.

Are the ...