Mastering Office 365 Administration

People see my desk number when I call them 

Consider this scenario. You have a potential new customer, so you give them a call from your desk using Skype for Business. Convenient! Caller ID shows up on their mobile, so they quickly add you as a contact. That's great, right? You win the business, and everyone is happy. 

Suppose that, as much as you enjoy talking to them and like their business, they have the habit of picking up the phone and dialing your desk whenever they have a question, regardless of the urgency. They call you preferentially, regardless of whether you're the correct person in your company to address their need. Sometimes they call you while you're in the middle of another call, meeting, or presentation. Sometimes they call ...