May 2018
Beginner
532 pages
14h 1m
English
Content preview from Mastering Office 365 Administration
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Business hours and after hours call handling
Call handling options are the same for business hours and after hours. The only difference is which set of rules will be applied based on the time the call was connected.
You must set an initial company greeting. This can be either an uploaded audio file or computer-generated text-to-speech. Audio files must be in either the MP3, WAV, or WMA format and less than 5 MB.
You can choose to disconnect the call, play a menu, or redirect it to a call queue, yet another auto-attendant, or a specific user. Disconnecting comes across as somewhat harsh, so use it with care.
If you choose Play menu options prompt, there's a second message that can be configured to play with options that are just like those ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.