Mastering Office 365 Administration

The problem with caller ID 

Caller ID is a system that's been around quite a while now—since the days of long distance, Baby Bells, and the breakup of AT&T. As such, it was never really designed for the kind of hyper-integrated, hyper-competitive, global communication network that the modern phone service has become. 

When caller ID was developed, control over how to present your information was left to the local phone company. At a time when most calls were local, and there was only one local phone provider, this made sense. 

Fast forward to the present, where there are half a dozen or more mobile providers in any given geographic area and internet-based providers such as Mitel, Vonage, Vitelity, and Skype—and every local provider becomes ...