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Microsoft System Center 2016 Service Manager Cookbook - Second Edition by Dieter Casser, Steve Buchanan, Steve Beaumont, Andreas Baumgarten, Anders Asp

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Chapter 2.  Personalizing SCSM 2016 Administration

In this chapter, we will provide recipes for the initial configuration tasks an SCSM administrator should perform following a successful installation of the environment. We will cover the following areas and topics:

  • Configuring how long to keep your SCSM data
  • Configuring the Incident Management global settings
  • Configuring the Problem Management global settings
  • Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings
  • Configuring the behavior of child incidents when resolving, reactivating, and closing the parent incident
  • Configuring the priority and urgency for your SLA targets
  • Creating Management Packs to save your SCSM personalization
  • Creating a configuration ...

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