Working with Change Requests and Release Records
After setting up the Change and Release Management in SCSM 2016 this recipe will show you how to create a new Change Request and Release Record. Also, it will show you how to add links between these two management processes.
Getting ready
To create a new Change Request in SCSM 2016 open the console and navigate to Work Items | Change Management.
To create a new Release Record in SCSM 2016 open the console and navigate to Work Items | Release Management.
How to do it...
Follow these steps to create a new Change Request:
- Click on New Change Request in the Tasks pane.
- Choose Change Request Service Pack Installation Template, which we created in an earlier recipe in this chapter.
- Click on OK.
- As we provided ...
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