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Microsoft System Center 2016 Service Manager Cookbook - Second Edition by Dieter Casser, Steve Buchanan, Steve Beaumont, Andreas Baumgarten, Anders Asp

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Working with Change Requests and Release Records

After setting up the Change and Release Management in SCSM 2016 this recipe will show you how to create a new Change Request and Release Record. Also, it will show you how to add links between these two management processes.

Getting ready

To create a new Change Request in SCSM 2016 open the console and navigate to Work Items | Change Management.

To create a new Release Record in SCSM 2016 open the console and navigate to Work Items | Release Management.

How to do it...

Follow these steps to create a new Change Request:

  1. Click on New Change Request in the Tasks pane.
  2. Choose Change Request Service Pack Installation Template, which we created in an earlier recipe in this chapter.
  3. Click on OK.

  4. As we provided ...

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