Preparing for Service Manager 2016

Although an in-place upgrade from Service Manager 2012 R2 to Service Manger 2016 is supported, there are some important aspects to be taken into account before you upgrade your environment to Service Manager 2016.

Supported upgrade paths

In order to do an in-place upgrade to Service Manager 2016, you must be running Service Manager 2012 R2 with Update Rollup 9 (version 7.5.3079.607 or later). If you are currently using an earlier version, you must first upgrade to Service Manager 2012 R2 and install the latest Update Rollup.

If you are running either or both Service Management Automation 2012 R2, and Orchestrator 2012 R2, in your environment, and you are using the Orchestrator connector to import runbooks into SCSM, ...

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