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Microsoft System Center 2016 Service Manager Cookbook - Second Edition by Dieter Casser, Steve Buchanan, Steve Beaumont, Andreas Baumgarten, Anders Asp

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Filling in the Service Request Description with User Input from the Request Offering

In SCSM 2016 every User Input in a Service Request in the SCSM 2016 Self-Service Portal can be mapped to a property of the Service Request or a property of the related activities (for instance, related Review or Manual Activities). There is no option to do a multi-mapping of different User Inputs mapped to one property.

There is a solution available to you to solve the multi-mapping issue. To solve this requirement, a PowerShell script can be used to write the full User Input of a Service Request into the Description field.

Getting ready

A Service Request must be submitted in SCSM 2016 before we start. The required steps to create a Service Request are described ...

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