This recipe will show you how to create a SLO, which is used within Service Manager to create the relationships between the queues, service levels, calendars, and metrics. The SLO will define the timings to trigger warnings or breaches of service levels.
To create an SLO, you will need to have already created the following:
You will also need custom management packs in place to store your SLO customizations.
The following steps will guide you through the process of creating SLOs within Service Manager: