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Microsoft System Center 2016 Service Manager Cookbook - Second Edition by Dieter Casser, Steve Buchanan, Steve Beaumont, Andreas Baumgarten, Anders Asp

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Creating SLOs

This recipe will show you how to create a SLO, which is used within Service Manager to create the relationships between the queues, service levels, calendars, and metrics. The SLO will define the timings to trigger warnings or breaches of service levels.

Getting ready

To create an SLO, you will need to have already created the following:

  • Queues that correspond to each service level
  • Metrics to measure differences in the start and end times of an incident
  • A calendar to define business working hours

You will also need custom management packs in place to store your SLO customizations.

How to do it...

The following steps will guide you through the process of creating SLOs within Service Manager:

  1. Under Administration, expand Service Level Management ...

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