Creating a basic queue

This recipe details the steps for creating a SCSM queue. Queues in SCSM are specific to each process. You cannot combine classes, so in this example we will create a queue for a support group called Service Desk.

Getting ready

You need to ensure you have successfully installed the SCSM product, are a user in the SCSM Administrator role, and have the SCSM console open.

Follow the list creation instructions in Chapter 7, Working with Incident and Problem Management, to create a new list item for the Incident Tier Queue list called Service Desk.

How to do it...

The following steps will guide you through the process of creating a basic queue:

  1. Open the SCSM Console. Navigate to Library | Queues and click on Create Queue:

  2. Click on ...

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