Creating a basic queue
This recipe details the steps for creating a SCSM queue. Queues in SCSM are specific to each process. You cannot combine classes, so in this example we will create a queue for a support group called Service Desk.
You need to ensure you have successfully installed the SCSM product, are a user in the SCSM Administrator role, and have the SCSM console open.
Follow the list creation instructions in Chapter 7, Working with Incident and Problem Management, to create a new list item for the Incident Tier Queue list called Service Desk.
How to do it...
The following steps will guide you through the process of creating a basic queue:
- Open the SCSM Console. Navigate to Library | Queues and click on Create Queue:
- Click on ...