Creating and configuring Change Request Templates

Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.

This recipe will describe the steps to create a new Change Request Template.

Getting ready

In the SCSM 2016 console, navigate to Library | Templates.

How to do it...

To create a Change Request Template, follow these steps:

  1. Click on Create Template in the Tasks pane.
  2. Enter a name. In this recipe, we use Change Request Service Pack Installation Template.
  3. Enter a description. For instance, This template can be used for Change Requests regarding deployment of Service Packs.
  4. Choose the Change Request class by clicking on Browse next to ...

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