Creating and configuring Change Request Templates
Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.
This recipe will describe the steps to create a new Change Request Template.
In the SCSM 2016 console, navigate to Library | Templates.
How to do it...
To create a Change Request Template, follow these steps:
- Click on Create Template in the Tasks pane.
- Enter a name. In this recipe, we use
Change Request Service Pack Installation Template.
- Enter a description. For instance,
This template can be used for Change Requests regarding deployment of Service Packs.
- Choose the Change Request class by clicking on Browse next to ...