Using an XML editor to modify management packs
By following the instructions in all recipes so far in this book you have gained an insight of the vast personalization and extensibility options available to Service Manager.
But using the Service Manager console and the Authoring Tool are only two possible ways of customizing Service Manager. There are much more options available to customize Service Manager, for instance, by directly editing the XML code of your management packs.
It is beyond the scope of this book to cover all possible customization scenarios you can address by modifying the management pack XML. However, there are a lot of examples available in the community that you can apply to your environment. Refer to Appendix B for a list ...