Creating and personalizing Change Management Activity notifications
In SCSM 2016 it is possible to send notifications to "Reviewers" of Review Activities and "Implementers" of Manual Activities. This is helpful because different activities in a Change Request will change their status during the Change Management process. For instance, a Manual Activity status changes from Pending to In Progress after a previous Review Activity is approved.
This recipe will show how this notification workflow can be configured.
There are two ways to create a notification in SCSM 2016.
The first one is to navigate to Administration | Notification | Subscription | Create Subscription. The wizard will lead you through the creation of the notification.