Upgrading to Service Manager 2016
In this recipe, we will walk you through the steps of upgrading your environment from Service Manager 2012 R2 to Service Manager 2016.
Before performing an upgrade to Service Manager 2016, please make sure that you have carefully read the previous recipe, Preparing for Service Manager 2016, and that you have met all the requirements.
Before you start the upgrade, we recommend that you back up your Service Manager database, your Service Manager Data Warehouse databases, your reporting databases, and your encryption keys.
Due to the move to the .NET Framework 4.5.1 and changes to the SDK, the upgrade to Service Manager 2016 may break the custom solutions made in house or by third party (non-Microsoft), ...