Using different Support Groups for Service Requests offers the opportunity for detailed and filtered reporting as well as the routing of Service Requests. The Service Request Support Groups can also be used to create different views to filter Service Requests in the SCSM 2016 console.
This recipe will show how to create the Service Request Support Groups in SCSM 2016.
To create Service Request Support Groups, open the SCSM 2016 console and navigate to Library | Lists. In the filter field, type Service Request Support Group and the list we need will be shown.
The following steps will show you how to create Support Groups for Service Requests: