Creating Service Request notifications

In this recipe, we will configure the notification to an end user if a Service Request that he/she submitted is completed.

Getting ready

Create a notification template as described in the Creating formatted e-mail notification templates recipe in Chapter 2, Personalizing SCSM 2016 Administration, for example, Service Request Completed Notification Template.

In the SCSM 2016 console, navigate to Administration | Workflow | Configuration.

How to do it...

To create a Notification workflow for completed Service Requests, select Service Request Event Workflow Configuration and click on Configure Workflow Rules in the Tasks pane:

  1. Click on Add in the Configure Workflows window.
  2. Read the Before You Begin information and ...

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