Maintain and support solution
This workflow, shown in Figure 5.15, provides resources that ensure the operational system continues to meet the needs of the business and its users by responding to requests for help, changes, and reports of failures. After evaluation, each selected request is allocated an owner and is added to the work schedule. System maintenance is as much a state of mind as a development phase. This is particularly true for incremental development, where an application is developed and delivered many times, and thus does not reach the maintenance state unless a specific decision is made. The solution will evolve continuously, meeting new business needs until a conscious choice is made to stabilize its functionality and place ...
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