18 ELIMINATE AMBIGUITY
On an IT project you will have probably lived and worked with the details for weeks, if not longer, before handing over the requirements document to the team who will eventually build the system. It is easy to assume that as you know exactly what you mean, they will too – but this is a dangerous assumption to make.
ADDRESSING THE PROBLEM
Sarah, a project manager in the financial services sector, collated the requirements from her business users for a new IT system. They included the need for staff to be able to record clients’ address changes. Clients wanted their post to go to their old address until the day they planned ...
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