Truth About Managing People ... and Nothing but the Truth, The

Table of contents

1. Copyright
   1. Dedication
2. Preface
3. I. The Truth About Hiring
   1. 1. Forget Traits; It's Behavior That Counts!
   2. 2. Realistic Job Previews: What You See Is What You Get
   3. 3. Tips for Improving Employee Interviews
   4. 4. Want Pleasant Employees? It's in the Genes!
   5. 5. Good Citizenship Counts!
   6. 6. Brains Matter; or When in Doubt, Hire Smart People
   7. 7. Don't Count Too Much on Reference Checks
   8. 8. When in Doubt, Hire Conscientious People!
   9. 9. Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
   10. 10. Match Personalities and Jobs
   11. 11. Manage the Socialization of New Employees
4. II. The Truth About Motivation
   1. 12. Why Many Workers Aren't Motivated at Work Today
   2. 13. Happy Workers Aren't Necessarily Productive Workers!
   3. 14. Workforce Generations and Values
   4. 15. Telling Employees to “Do Your Best” Isn't Likely to Achieve Their Best
   5. 16. Not Everyone Wants to Participate in Setting Their Goals
   6. 17. Professional Workers Go for the Flow
   7. 18. Watch Out for Cyberloafing!
   8. 19. When Giving Feedback: Criticize Behaviors, Not People
   9. 20. You Get What You Reward
   10. 21. It’s All Relative!
   11. 22. Recognition Motivates (and It Costs Very Little!)
   12. 23. Ways to Motivate Low-Skill, Low-Pay Employees
   13. 24. There's More to High Employee Performance Than Just Motivation
5. III. The Truth About Leadership
   1. 25. The Essence of Leadership is Trust
   2. 26. Experience Counts! Wrong!
   3. 27. Most People THINK They Know What Good Leaders Look Like
   4. 28. Effective Leaders Know How to Frame Issues
   5. 29. You Get What You Expect
   6. 30. Great Followers Make Great Leaders
   7. 31. Charisma Can Be Learned
   8. 32. Make Others Dependent on You
   9. 33. There's No Ideal Leadership Style
   10. 34. Adjust Your Leadership Style for Cultural Differences, or When in Rome . . .
   11. 35. When Leadership ISN'T Important
6. IV. The Truth About Communication
   1. 36. Hearing Isn't Listening
   2. 37. Choose the Right Communication Channel
   3. 38. Listen to the Grapevine
   4. 39. Men and Women DO Communicate Differently
   5. 40. What You Do Overpowers What You Say
   6. 41. The Case for Open-Book Management
7. V. The Truth About Building Teams
   1. 42. What We Know That Makes Teams Work
   2. 43. 2+2 Doesn't Necessarily Equal 4
   3. 44. We're Not All Equal: Status Matters!
   4. 45. Not Everyone Is Team Material
8. VI. The Truth About Managing Conflicts
   1. 46. The Case FOR Conflict
   2. 47. Poor Communication Isn't the Source of Most Conflicts
   3. 48. Beware of Groupthink
   4. 49. How to Reduce Work–Life Conflicts
9. VII. The Truth About Designing Jobs
   1. 50. There's No Such Thing as a “Good Job”
   2. 51. Not Everyone Wants a Challenging Job
   3. 52. Four Job-Design Actions That Will Make Employees More Productive
10. VIII. The Truth About Performance Evaluation
    1. 53. Annual Reviews: The Best Surprise Is NO Surprise!
    2. 54. Don't Blame Me! The Role of Self-Serving Bias
    3. 55. The Case for 360-Degree Feedback Appraisals: More IS Better!
11. IX. The Truth About Coping with Change
    1. 56. Most People Resist Any Change That Doesn't Jingle in Their Pockets!
    2. 57. You CAN Teach an Old Dog New Tricks
    3. 58. Use Participation to Reduce Resistance to Change
    4. 59. Layoffs Are as Tough on Survivors as Those Who Get Laid Off
12. X. Some Final Thoughts About Managing Behavior
    1. 60. I'll See It When I Believe It
    2. 61. First Impressions DO Count!
    3. 62. People Aren't Completely Rational: Don't Ignore Emotions!
    4. 63. Beware of the Quick Fix
13. References