Truth About Managing People ... and Nothing but the Truth, The

Chapter 50. There's No Such Thing as a “Good Job”

Rob Davidson works as a telephone customer service representative for a photographic supply company. His job consists of taking orders over the phone for company products and handling customer complaints. Rob has been in his job for nearly two years. When he talks about his job, you can see the frustration in his face. He hates his work. He says the job isn’t challenging and says management doesn’t know what it’s doing. It’s interesting, however, that Rob’s work desk is right next to Jason Stevens. Jason and Rob started their jobs within a month of each other. Both are in their late-30s and married. Where they differ is in their views of their job. In contrast to Rob, Jason is enthusiastic about ...