February 2002
Beginner to intermediate
240 pages
3h 16m
English
Employees at the Cook Children’s Health Care System in Fort Worth, Texas, aren’t only evaluated by their supervisor. They also get evaluated by patients, coworkers, and people in other departments who interact with them. This is because Cook has implemented 360-degree performance appraisal. It’s intended to provide more accurate and diverse input on an employee’s performance by seeking feedback from varied sources such as bosses, peers, subordinates, team members, customers, and suppliers. Its popularity is reflected by the fact that nearly 90 percent of Fortune 1000 firms now use this approach for their employee appraisals.
The 360-degree feedback system recognizes that performance ...
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