February 2002
Beginner to intermediate
240 pages
3h 16m
English
Neal L. Patterson, CEO at medical software maker Cerner Corp., likes e-mail. Maybe too much so. Upset with his staff ’s work ethic, he recently sent a seething e-mail to his firm’s 400 managers. Here are some of that e-mail’s highlights:
“Hell will freeze over before this CEO implements ANOTHER EMPLOYEE benefit in this culture . . . We are getting less than 40 hours of work from a large number of our Kansas City–based employees. The parking lot is sparsely used at 8 a.m.; likewise at 5 p.m. As managers—you either do not know what your EMPLOYEES are doing; or YOU do not CARE . . . You have a problem and you will fix it or I will replace you . . . What you are doing, as managers, with this company ...
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