February 2002
Beginner to intermediate
240 pages
3h 16m
English
When I ask people the primary source of their work-related conflicts, the most frequent answer I get is “poor communication.” They tell me things like “my boss gives ambiguous directions,” “my employees don’t listen,” and “I can’t get people on my team to talk to each other.”These comments are not unusual. Most people DO think that communication is the source of most conflicts. But they’d be wrong. In a work context, more conflicts come from structural relationships and personal differences than communication per se.
Organizations create job descriptions, specialized work groups, jurisdictional borders, and authority relationships—all with the intent to facilitate coordination. But ...
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