June 2010
Intermediate to advanced
272 pages
6h 50m
English
book
Wild West 2.0: How to Protect and Restore Your Online Reputation on the Untamed Social Frontier
by Michael Fertik, David Thompson
Content preview from Wild West 2.0: How to Protect and Restore Your Online Reputation on the Untamed Social Frontier
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239Protect Your Small Business and Your Professional Reputation
policy, you might consider making an exception to it if you are faced
with an angry customer who has begun to blog extensively about her
complaint, especially if she has made contact with a powerful con-
sumer-oriented blog or reviewer. If you have been contacted by a
consumer blog site, especially a heavily trafficked site, it may be wise
to offer a careful explanation of what steps you took to resolve the
problem and then to make another generous offer to fix it; again,
be sure that your tone is calm and moderate and that you do not at-
tack the consumer. (When in doubt, you can check ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.