spreading truthful positive content is a popular response to online
attack.
Iceberg content—False negative information about you online that is
not very visible in search engines today. Much like an iceberg, it can
still sink your reputation if it later rises up to the surface.
Instant universality—The power of the Internet to broadcast infor-
mation to the world in tenths of a second or less.
Libel index—A way to measure the harm caused by false negative
content. Roughly speaking, the harm caused by false negative content
is proportional to the size of the audience that sees it, multiplied by
the closeness of that audience to you.
Name collision—What happens when two people share the same
name and one suffers from the other’s negative online image.