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Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
book

Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

by Brad Federman
August 2009
Intermediate to advanced
256 pages
5h 26m
English
Jossey-Bass
Content preview from Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
6
THEY LOST THE GAME ON TURNOVERS
In This Chapter
• Turnover
• Turnover Matrix
• Voluntary, After One Year
• Involuntary, After One Year
• Voluntary, Within First Year
• Involuntary, Within First Year
We can all remember the day when a key employee decided to leave. We can remember it because it had an impact on us. When good people leave, we hear about all kinds of repercussions:
• “Our workload increased and became intolerable.”
• “Our team was unable to make key deadlines.”
• “We had to work fifteen-hour days just to barely keep up.”
• “Other departments are bad mouthing our responsiveness.”
• “My employees began to question my ability to lead the group and integrity.”
Figure 6.1 Turnover Quadrant Model
Source: Performancepoint, ...
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Publisher Resources

ISBN: 9780470522585