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Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty by Brad Federman

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Global to Local Lenses

Each of these business structures/systems can be viewed from a number of lenses. Employee engagement is impacted by a number of factors. Employees connect to broad ideas and to people. We suggest the following four levels from which to view employee engagement and the data collected by an organization:
Questions to Ask Yourself
• To what extent are we trying to change consumer behavior versus meet a customer need?
• To what extent does stock price, shareholder value, and so forth drive organizational behavior over actual business cycles or customer interests?
• How customer-centric is our business?
• To what degree is our organizational structure supporting customer interests and business cycles?
• What value are ...

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