Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Preface

In March 2003, my life changed. I was no longer working with my old company. After almost nine years, we parted ways. It was a difficult time for me because many of my colleagues were like family. On the other hand, I watched and was asked to participate in some of the poorest people practices I had seen in a while. I saw relationships deteriorate and performance fall as a result. Ironically, I was working for a performance improvement firm at the time and it was clear that the new owners chose “profit” over “people.” I had always been involved in the performance improvement world, but my interests were now different. I needed to reconnect with my chosen field and I found myself asking, “How can I feel that sense of commitment again?” ...