August 2009
Intermediate to advanced
256 pages
5h 26m
English
book
Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
by Brad Federman
Content preview from Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
11
EYE OF THE CUSTOMER
In This Chapter
• Engagement and the Customer
• Sales
• Service
• Challenges of a Distributed Workforce
Everything we do as an organization should be focused on the customer. Unfortunately, politics, ego, fear, and self-interest often get in the way. Are we viewed as solely vendors? Are we reactive in serving our customers, or do we offer real value? Organizations that are actually customer focused, and show it through integrity-based actions and decisions, gain more loyalty from their customers because of a unique customer experience. These organizations are viewed as partners and their people as advisors, collaborators, and special. That experience is based on a culture that breeds employee engagement and customer ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.