Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Collaboration

Psychological Associates utilized a realistic simulation over a four-year period to gain insight as to how executives actually work with employees.¹ Every executive participating in the study had an objective to inform an exceedingly skillful direct report that (s)he was not receiving a much-desired promotion. Additionally, each executive was to share with the employee that, while he or she was qualified for the position, he or she was not receiving the promotion due to his or her people skills or lack thereof. The last objective for the executive involved preserving the direct report’s intent to stay with the organization. In the end, each executive was to make sure that the direct report was aware that he or she had future ...