Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Managing Engagement Surveys

Managing an employee engagement survey is very much the same. However, it is astonishing to me how often organizations plow through action steps after the data comes back without even looking back. When organizations utilize an organizational or engagement survey, most of the effort is spent on collecting data, and the process of taking actions to deliver results from the data can take on a life of its own.

Once the data has been collected, organizations race to do something with it. The old adage, “If you can’t measure it, you can’t manage it” is true. However, we must make sure we are managing the right things. Most efforts to measure employee engagement are focused on surveys that show ratings results provided ...