Introduction
By selecting this book, you have made an investment of your time and resources. You should expect to receive information you can apply directly to the needs of your organization and its employees.
The content on the following pages is designed to provide the information you are seeking. By maximizing your own level of engagement as you read the book, you will maximize the book’s benefit to you. Therefore, I encourage you to think about your organization and your role in that organization as you move through this book. Questions to ask yourself include:
• What vision, goals, and expectations am I trying to meet, both personally and professionally?
• What level of engagement will this require?
• What is the current level of engagement ...