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There is a great deal of enthusiasm surrounding the business rules approach to systems
development and the advent of using business rules engines more widely. Because of
this there is the perception that business rules engines will be well received by most
user communities, even though there may need to be some advocacy and education
about the benefits of the business rules approach. This perception seems to be justi-
fied when users are engaged in discussions about business rules management. Many
users are genuinely interested in being able to define and implement rules within the
information systems they work with. In particular, they often want to implement
incremental enhancements, or change their systems to match gradual evolution of
their businesses. ...