Jira 8 Essentials - Fifth Edition

Organizing request types into groups

As the number of request types grows, you can group similar request types into groups. Therefore, when customers visit the portal, all the request types will be organized logically, making navigation much easier. For example, as shown in the following screenshot of a customer portal, we have six request type groups, where the first five come with Jira Service Desk's project templates, and there's a custom sixth, Sample Group. When clicking on Sample Group, we have the three request types that customers can raise:

As we have already seen in the Setting up request types section, you can add one or more groups ...