Jira 8 Essentials - Fifth Edition

Creating a new queue

You, as the service desk administrator, can create new queues for your team. To create a new queue, follow these steps:

1. Browse to the service desk you want to add a queue for.
2. Select the Queues option from the left-hand panel and click the New queue option from the Switch Queues drop-down menu.
3. Enter a name for the queue. It should clearly reflect its purpose and the types of requests that will be in it.
4. Use the UI controls to create the search criteria. If you are familiar with JQL, or need to use exclusion logics in your query, you can click on the Advanced link and use JQL directly.
5. Select the fields that will be displayed when the queue is showing the issue list. Click on the More option to find more fields to add. ...