Jira 8 Essentials - Fifth Edition

Setting up custom calendars

As we have seen, when setting up an SLA, you can select a calendar that defines the working days and hours, which can be counted toward the goal. Jira Service Desk comes with a Sample 9-5 Calendar out of the box, which will only count the time between 9 a.m. and 5 p.m from Monday to Friday.

You can create your own calendars as follows:

1. Browse to the project administration page for the service desk you want to add a calendar for.
2. Select the SLAs option from the left-hand panel.
3. Click on the Calendar option, and then click on the Add calendar button from the dialog box.
4. Enter a name for the new calendar and configure the options.
5. Click the Save button to create the calendar.

Jira Service Desk lets you configure ...