February 2019
Beginner
420 pages
10h 39m
English
Content preview from Jira 8 Essentials - Fifth Edition
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Setting up groups
The first thing you need to do is to set up a new group for your help desk's team members. This will help you distinguish normal Jira users from your help desk staff:
- Browse to the Group Browser page
- Name the new group hr-team in the Add Group section
- Click on the Add group button
You can create more groups for other teams and departments for your scenario here. Since anyone can log a ticket in your project, there is no need to make that distinction.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.