Jira 8 Essentials - Fifth Edition

Adding a mail handler

You can set up as many mail handlers as you want. It is recommended that you create dedicated mailboxes for each project you wish to allow Jira to create issues from emails. For each account, you will then need to create a mail handler. The mailbox you set up needs to be accessible through POP or IMAP.

Perform the following steps to add a mail handler:

1. Browse to the Incoming Mail page.
2. Click on the Add incoming mail handler button.
3. Provide a name to the new mail handler.
4. Select an incoming mail server or Local Files.
5. Specify how long Jira can wait to poll the mailbox for new emails (in minutes). You will want to keep this long enough to allow enough time for Jira to process all the emails, but not too long as you may ...