Jira 8 Essentials - Fifth Edition

Adding a customer to a service desk

Customers are end users who will be creating requests through your customer portal. You can manually invite customers or allow them to sign up themselves. Jira Service Desk requires customers to have an account to submit requests. The good news is that customers do not consume the Jira Service Desk licenses, so you can have as many customers as you want. To invite a customer to a service desk, perform the following steps:

1. Browse to the service desk where you want to add a customer.
2. Select the Customers option from the left-hand panel.
3. Click on the Invite customers button.
4. Enter the email addresses of customers to invite, and click on the Send invites button.

Emails will be sent out to customers with details ...