February 2019
Beginner
420 pages
10h 39m
English
Content preview from Jira 8 Essentials - Fifth Edition
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Jira Service Desk
Jira was originally designed to be a tool to help developers track software bugs, and, over time, it evolved into a general-purpose, task-tracking tool that can be used by all organizations, thanks to its flexibility and extensibility. For this reason, many organizations started to use Jira as a service desk tool by leveraging its powerful workflow feature, and this has gained tremendous popularity. Recognizing this unique use case and its potential, a new product called Jira Service Desk, from Atlassian, was born. Jira Service Desk is a purpose-built solution that sits on top of the Jira platform, transforming it into a fully-fledged service desk solution with unique capabilities.
In this chapter, you will learn the following ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.