February 2019
Beginner
420 pages
10h 39m
English
Content preview from Jira 8 Essentials - Fifth Edition
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Creating a new service desk
The first step to start working with Jira Service Desk is to create one. Since, under the hood, a service desk is a Jira project with a brand new user interface, you can either create a new service desk from scratch or change an existing project to be of the Service Desk project type.
To create a new service desk, perform the following steps:
- Select the Create project option from the Projects drop-down menu.
- Choose a project template, such as IT Service Desk, from the Service Desk project type, and click on Next.
- Enter the name and key for the new service desk project and click on Submit:
If you choose to use ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.