February 2019
Beginner
420 pages
10h 39m
English
Content preview from Jira 8 Essentials - Fifth Edition
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Summary
In this chapter, you learned how to use Jira Service Desk to transform Jira into a powerful service desk solution. Jira Service Desk is designed based on many of Jira's out-of-the-box features, such as a workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old Jira interface. This makes the overall experience a lot more pleasant for customers.
This is the final chapter and the end of our journey. Throughout this book, we looked at the various offerings in the Jira product family and how they can be used to bring value to your organization. Whether you need a project management tool to run agile projects, a service desk solution to support your customers, or simply a tool ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.