Jira 8 Essentials - Fifth Edition

Adding an incoming mail server

For Jira to retrieve emails and create issues from them, you need to add the POP/IMAP mail server configurations to Jira. POP and IMAP are mail protocols that are used to retrieve emails from the server. Email clients, such as Microsoft Outlook, use one of these protocols to retrieve your emails.

Unlike outgoing mail servers, Jira allows you to add multiple incoming mail servers. This is because while you only need one mail server to send emails, you may have multiple mail servers or multiple mail accounts (on the same server) that people will use to send emails to. For example, you might have one that's dedicated to providing support and another one for sales. It is usually a good idea to create separate mail ...