February 2019
Beginner
420 pages
10h 39m
English
Content preview from Jira 8 Essentials - Fifth Edition
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Setting up a workflow in Jira Service Desk
Just as with fields, you can also control how workflow statuses are displayed in Jira Service Desk. Note that you cannot actually change the actual workflow, but you can make the workflow less confusing to your customers, so they know exactly how their requests are progressing.
To set up the workflow for a request type, perform the following steps:
- Browse to the project administration page for the service desk you want to set up a workflow for.
- Select the Request Types option from the left-hand panel.
- Click on the Edit fields link for the request type you want to set up a workflow for.
- Select the Workflow Statuses tab. This will list all the workflow statuses that are available in the workflow, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.