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Key Performance Indicators (KPI)
book

Key Performance Indicators (KPI)

by Bernard Marr
September 2012
Intermediate to advanced
376 pages
6h 44m
English
FT Publishing International
Content preview from Key Performance Indicators (KPI)

56

Human capital value added (HCVA)

Strategic perspective

Employee perspective

Key performance question this indicator helps to answer

To what extent are our employees adding value to the bottom line?

Why is this indicator important?

In many businesses, employees are not only the most important assets and key enablers of future success but often the biggest expense (or rather investment). It is therefore important to understand to what extent employees add value to the financial performance of the organisation. Employees are often a missing ingredient in accounting and finance (except as an expense) and with a little effort we can calculate the effects of people on financial performance.

Research finds that while most businesses have a ...

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Publisher Resources

ISBN: 9780273750116